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Store Policy

Customer Care

Welcome to Bedlam Customer Care!

We value each and every customer, and our dedicated team is here to ensure your shopping experience is seamless and enjoyable. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us.

Contact Us:

  • Email Support: support@bedlam.fashion

  • Live Chat: Click the chat icon on the bottom right corner of the website.

Our Customer Care representatives are available [ 9 00 am to 5 00 pm], Monday through Friday. We strive to respond to all inquiries within 24 hours.

Common Inquiries:

Here are some common topics that our Customer Care team can assist you with:

  1. Order Status and Tracking:

    • Track your order in real-time.

    • Check the status of your order.

  2. Product Information:

    • Size guides and fitting assistance.

    • Fabric and care information.

  3. Returns and Exchanges:

    • Initiate returns or exchanges.

    • Learn about our return policy.

  4. Payments and Billing:

    • Payment-related queries.

    • Invoice requests.

  5. Promotions and Discounts:

    • Information on ongoing promotions.

    • Assistance with discount codes.

  6. Website Assistance:

    • Technical issues or errors on the website.

    • Feedback and suggestions.

How to Reach Us:​

  1. Email Support:

  2. Live Chat:

    • Connect with a representative instantly through our live chat feature on the website.

Tips for Quick Assistance:

  • Have your order number ready for order-related inquiries.

  • Include product details and images for faster resolution of product-related concerns.

  • Check our FAQs section for quick answers to common questions.

Feedback:

We appreciate your feedback as it helps us improve our services. If you have any suggestions or comments, please let us know through our customer feedback form [link to the feedback form].

Thank you for choosing Bedlam. We look forward to serving you and making your shopping experience delightful!

Privacy & Safety

At Bedlam, we are committed to ensuring the privacy and safety of our customers. This Privacy and Safety Policy outlines how we collect, use, and safeguard your personal information, as well as the measures we take to ensure a secure shopping experience.

1. Information We Collect:

We collect information to provide you with a seamless shopping experience and to improve our services. The information we collect may include:

  • Personal Information: Name, address, phone number, email address, and payment details.

  • Account Information: Usernames, passwords, and account preferences.

  • Purchase Information: Order history, product preferences, and sizing information.

  • Interaction Information: Customer support inquiries, feedback, and communication records.

2. How We Use Your Information:

We use your information for the following purposes:

  • Processing Orders: Fulfilling and shipping orders, processing payments, and providing order updates.

  • Customer Support: Addressing inquiries, resolving issues, and providing assistance.

  • Personalization: Customizing your shopping experience based on your preferences.

  • Marketing: Communicating with you about promotions, new arrivals, and relevant updates (with your consent).

  • Improving Services: Analyzing data to enhance our products, services, and website functionality.

3. Security Measures:

We prioritize the security of your personal information and employ industry-standard measures to protect it, including:

  • Encryption: Utilizing secure socket layer (SSL) technology to encrypt data during transmission.

  • Secure Payment Processing: Partnering with reputable payment gateways to ensure secure transactions.

  • Access Controls: Restricting access to personal information to authorized personnel only.

  • Regular Audits: Conducting security audits to identify and address potential vulnerabilities.

4. Third-Party Partners:

We may engage trusted third-party partners for specific services, such as payment processing and shipping. These partners adhere to strict privacy and security standards.

5. Cookies and Tracking:

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

6. Consent:

By using our website and providing your information, you consent to the terms outlined in this Privacy and Safety Policy.

7. Updates to the Policy:

We may update this policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

8. Contact Us:

If you have questions or concerns about our Privacy and Safety Policy, please contact our Privacy Officer at support@bedlam.fashion.

Thank you for choosing Bedlam. We are dedicated to safeguarding your privacy and providing you with a secure shopping environment.

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